CUSTOMER CARE

ORDERING


We accept payments by credit card.  Upon receiving, orders are processed and shipped within 1-3 business days. 

 

SALES TAX


Sales tax will only be charged on orders shipped to California. Prices listed on the website are exclusive of taxes.


SHIPPING & DELIVERY


Please allow 1-3 business days for order processing, and an additional 2-5 business days for delivery. 

 

NO RETURNS


Please order carefully to be sure you get the products that are right for you. If there is a product defect or a problem with your order, please contact us at kiki@kikiamsterdam.com

 

EXCHANGES

 

To be eligible for an exchange, you must first alert us of the damage within 7 days of delivery via email at kiki@kikiamsterdam.com.  If merchandise is available, we will ship out a replacement upon receipt of the damaged item. Please note that the purchaser is responsible for all shipping charges.

 

If a replacement is not available we will issue you a credit.

 

TRACKING YOUR ORDER


Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.